Okay, I can ask the user directly. For future requests, is there a way to determine this from checking logs or status information from the visitor registration system? Ken On 10/29/2014 10:39 AM, Leggett, Torrance I. wrote:
First step is find out from the user what they did to request an account and if they a) were asked for 593 information and b) if they filled that out. If (a) is true and (b) is false, then yes, we need to get rid of all the failed accounts and purge the identity and then have him request again.
From: Kenneth Raffenetti <[email protected] <mailto:[email protected]>> Date: Wednesday, October 29, 2014 at 10:32 AM To: Ti Leggett <[email protected] <mailto:[email protected]>>, "[email protected] <mailto:[email protected]>" <[email protected] <mailto:[email protected]>> Subject: Re: JLSE account for Adrian Castello
It's possible he did not. It looks like there were actually 2 attempts to get through the request form, so there was definitely a problem. If there is still no information in the system, how do we proceed? Purge the info in userbase and have him try again?
Ken
On 10/29/2014 10:27 AM, Leggett, Torrance I. wrote:
That use has no 593. Did he actually complete the 593 request form at account request?
From: Kenneth Raffenetti <[email protected] <mailto:[email protected]> <mailto:[email protected]>> Date: Wednesday, October 29, 2014 at 10:06 AM To: "[email protected] <mailto:[email protected]> <mailto:[email protected]>" <[email protected] <mailto:[email protected]> <mailto:[email protected]>> Cc: Ti Leggett <[email protected] <mailto:[email protected]> <mailto:[email protected]>> Subject: JLSE account for Adrian Castello
Hi folks,
Can we figure out what the status of the this account is? It appears to be hung up on 593 processing. Did an email get kicked out to someone to process this users 593? Was the information maybe not collected successfully due to user error?
Ken