On 7/18/07, Jeremy Mann <[email protected]> wrote:

07/18/07 13:38:28 1408 Toolkit config.py:419 ERROR Exception configuring fir ewall for application: C:\Documents and Settings\username_was_here\Application Data\Acce ssGrid3\local_services\VideoConsumerService\vic.exe^M Traceback (most recent call last):^M File "C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\Platform\win32\Conf ig.py", line 390, in __AppFirewallConfig^M _winreg.KEY_ALL_ACCESS)^M WindowsError: [Errno 5] Access is denied^M

Looks like it's trying to make a firewall exception for something, but your client doesn't have Windows' permission to modify (that part of) the registry. Is he running as a limited user, or an administrator? The line in question is trying to set this Registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\%s\AuthorizedApplications\List ...where %s is either "StandardDomain" or "LocalDomain" (AG tries to set both). So, I'm guessing it's either: * He's running as a non-administrator, and doesn't have write access to HKEY_LOCAL_MACHINE * He's using a registry protector like Spybot Search & destroy, and once told the program to deny changes from AccessGrid or whatnot. It's really easy to click through something like that without really noticing. He could try upgrading to the 3.1 beta, but that part of the code doesn't seem to have changed -- at best, maybe it'll give him new warnings that he can be sure to click "Allow" for. But first, I'd check if he can run AG as an administrator. Since I'm not really sure that's it, I'm going to CC: this to the ag-tech list. -- -Ed Brannin [email protected] cell: 585-261-0279 Is this a local firewall issue?

On 7/18/07, Ed Brannin <[email protected]> wrote:

...

On 7/18/07, Jeremy Mann <[email protected]> wrote:

...

I have one client who is always having this problem and I can't reproduce it. He has a XP machine with AG 3.0.2 installed. 9 times out of 10, when he clicks on Go in the Venue Client to connect to our venue, VIC and RAT fail to appear.

Have you checked the logs for anything out of the ordinary?

Next time it fails, look in %HOMEPATH%\Application Data\AccessGrid3\Logs -- check any files modified in the past 5 minutes for error messages near the bottom.

(%HOMEPATH% is usually c:\documents and Settings\yourname -- and you'll have to make Hidden Files visible before you can click on Application Data.)

Hope this helps,-- -Ed Brannin [email protected] cell: 585-261-0279