Okay, I can ask the user directly. For future requests, is there a way
On 10/29/2014 10:39 AM, Leggett, Torrance I. wrote:
First step is find out from the user what they did to request an account
and if they a) were asked for 593 information and b) if they filled that
out. If (a) is true and (b) is false, then yes, we need to get rid of
all the failed accounts and purge the identity and then have him request
again.
Date: Wednesday, October 29, 2014 at 10:32 AM
Subject: Re: JLSE account for Adrian Castello
It's possible he did not. It looks like there were actually 2 attempts
to get through the request form, so there was definitely a problem. If
there is still no information in the system, how do we proceed? Purge
the info in userbase and have him try again?
Ken
On 10/29/2014 10:27 AM, Leggett, Torrance I. wrote:
That use has no 593. Did he actually complete the 593 request
form at
account request?
Date: Wednesday, October 29, 2014 at 10:06 AM
Subject: JLSE account for Adrian Castello
Hi folks,
Can we figure out what the status of the this account is?
It appears to
be hung up on 593 processing. Did an email get kicked out
to someone to
process this users 593? Was the information maybe not
collected
successfully due to user error?
Ken