During the account request process you are directed straight to the FAVOR system to do the request. The FAVOR ID that gets created from that is handed back to Userbase so it can track the 593 status. However, I thought the FAVOR request happens right after the identity information gathering and before the account request so the fact that he actually got an account request, confuses me. That's why I'd like to hear from the user what happened.

From: Kenneth Raffenetti <raffenet@mcs.anl.gov>
Date: Wednesday, October 29, 2014 at 10:51 AM
To: Ti Leggett <leggett@mcs.anl.gov>, "admins@jlse.anl.gov" <admins@jlse.anl.gov>
Subject: Re: JLSE account for Adrian Castello

My recollection of the process might be wrong, but is it also possible
that the information was successfully collected but an admin did not
enter it into FAVOR yet? I.e. a link to the visitor info page for the
user is sitting in someone's inbox?

The user selected me as a sponsor, so maybe the fact that I haven't seen
anything is evidence that it didn't go through.

Ken

On 10/29/2014 10:46 AM, Leggett, Torrance I. wrote:
There is no log in UB or FAVOR that the user ever completed a 593 request.


From: Kenneth Raffenetti <raffenet@mcs.anl.gov
Date: Wednesday, October 29, 2014 at 10:43 AM
Subject: Re: JLSE account for Adrian Castello

     Okay, I can ask the user directly. For future requests, is there a way
     to determine this from checking logs or status information from the
     visitor registration system?

     Ken

     On 10/29/2014 10:39 AM, Leggett, Torrance I. wrote:

         First step is find out from the user what they did to request an
         account
         and if they a) were asked for 593 information and b) if they
         filled that
         out. If (a) is true and (b) is false, then yes, we need to get
         rid of
         all the failed accounts and purge the identity and then have him
         request
         again.

         From: Kenneth Raffenetti <raffenet@mcs.anl.gov
         <mailto:raffenet@mcs.anl.gov>
         <mailto:raffenet@mcs.anl.gov>>
         Date: Wednesday, October 29, 2014 at 10:32 AM
         To: Ti Leggett <leggett@mcs.anl.gov <mailto:leggett@mcs.anl.gov>
         <mailto:leggett@mcs.anl.gov>>,
         <mailto:admins@jlse.anl.gov>
         <mailto:admins@jlse.anl.gov>>
         Subject: Re: JLSE account for Adrian Castello

               It's possible he did not. It looks like there were
         actually 2 attempts
               to get through the request form, so there was definitely a
         problem. If
               there is still no information in the system, how do we
         proceed? Purge
               the info in userbase and have him try again?

               Ken

               On 10/29/2014 10:27 AM, Leggett, Torrance I. wrote:

                   That use has no 593. Did he actually complete the 593
         request
                   form at
                   account request?

                   From: Kenneth Raffenetti <raffenet@mcs.anl.gov
         <mailto:raffenet@mcs.anl.gov>
                   <mailto:raffenet@mcs.anl.gov>
                   <mailto:raffenet@mcs.anl.gov>>
                   Date: Wednesday, October 29, 2014 at 10:06 AM
                   To: "admins@jlse.anl.gov <mailto:admins@jlse.anl.gov>
         <mailto:admins@jlse.anl.gov>
                   <mailto:admins@jlse.anl.gov>"
                   <admins@jlse.anl.gov <mailto:admins@jlse.anl.gov>
         <mailto:admins@jlse.anl.gov>
                   <mailto:admins@jlse.anl.gov>>
                   Cc: Ti Leggett <leggett@mcs.anl.gov
                   <mailto:leggett@mcs.anl.gov>>
                   Subject: JLSE account for Adrian Castello

                         Hi folks,

                         Can we figure out what the status of the this
         account is?
                   It appears to
                         be hung up on 593 processing. Did an email get
         kicked out
                   to someone to
                         process this users 593? Was the information
         maybe not
                   collected
                         successfully due to user error?

                         Ken